Frequently Asked Questions
Q. Is
it safe to order from the Longhairlovers Online Store?
A. Yes. We rely on
PayPal to keep Longhairlovers orders safe and secure. Learn
more about PayPal
here.
Q. How are your hair care products made?
A. We have developed our own formulas
based on our patent-pending hair growth recipe of emu oil &
specific essential oils. All products are created, packaged and
labeled in our Ohio manufacturing facility. We use the finest,
purest ingredients possible, choosing organically grown
ingredients whenever possible.
Q. Do you ship internationally?
A. We are
happy to ship our products anywhere in the world, including APO
addresses.
Q. Can I find Longhairlovers products in stores?
A. Our products are currently available
from our online company directly to the consumer.
Q. What is the average shipping time?
A. Orders
are usually filled and shipped within 24 hours, and are received
by U.S. customers in 3 to 5 business days. In the rare instance of
a backorder, shipments may take slightly longer. Shipments to
international customers may take a approximately one week to
arrive.
Q. Do you offer Express Shipping?
A. We are happy offer express shipping
on an individual basis. If you would like to use express shipping,
please contact us at
longhairlovers@hotmail.com or by calling 1-800-878-5756.
Q. I'm nervous about ordering online. Is there any other way to
order?
A. If you prefer to order offline, you
may fax your order to 1-866-305-0635 or fill out our
mailorder form and mail to:
Longhairlovers.com, Inc., 574 Woodland Dr., Circleville, OH 43113.
Q. Why don't you take phone orders?
We've found that it's not cost effective
to have operators on stand-by to take phone orders. In order to
keep our retail prices down, we only accept orders via our secure
web site, fax, and mail.
Q. I prefer not to use a credit card. Do you accept checks?
A. We gladly accept checks and money
orders accompanying our mailorder form.
However, we will wait for the check to clear before shipping your
order.
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