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Patent-pending natural hair growth products
with organic
ingredients |
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without Sulfates, Parabens,
Petrochemicals, Silicones, Artificial Colors or Fragrances |
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Frequently Asked Questions
Q. Is it safe to order from the
Longhairlovers Online Store?
A. Yes. longhairlovers.com is secured by QuickSSL, a 128-bit
SSL certificate with the highest level of encryption or security
possible. This means you can rest assured that communications
between your browser and longhairlovers.com are private and
secure.
Q. How are your hair care products made?
A. We work closely with a respected chemist to create our
hair care products. Our formulations are original and unique,
made exclusively for us. We use the finest, purest ingredients
possible and we never test on animals.
Q. Do you ship internationally?
A. We are happy to ship our products anywhere in the world.
Q. Can I find Longhairlovers products in stores?
A. Our products are currently only available from our
company directly to the consumer.
Q. What is the average shipping time?
A. Orders are usually filled and shipped within 24 hours,
and are received by U.S. customers in 3 to 5 business days. In
the rare instance of a backorder, shipments may take slightly
longer. Shipments to international customers may take a
approximately one week to arrive.
Q. Do you offer Express Shipping?
A. We are happy offer express shipping on an individual
basis. If you would like to use express shipping, please contact
us at admin@longhairlovers.com or by calling 866-305-0635.
Q. I'm nervous about ordering online. Is there any other way
to order?
A. We use a secure server to process online orders, so your
information is completely safe. However, if you prefer, you may
fax your order to 866-305-0635. We also accept Paypal (account:
longhairlovers@hotmail.com)
Q. I prefer not to use a credit card. Do you accept checks?
A. We gladly accept checks and money orders accompanying
our mail order form. However, we will wait for the check to
clear before shipping your order.
Gift Certificate FAQs
Q. How do I redeem my Longhairlovers Gift Certificate?
A. When checking out of the Longhairlovers shopping cart,
the Gift Certificate recipient must enter the code number that
appears in red in the upper right hand side of the certificate
in order to receive credit up to the amount indicated. If the
amount of the order exceeds the amount of the Gift Certificate,
the recipient will need to use a credit card to pay for the
balance of the order. Gift Certificates may only be used to
purchase merchandise and cannot be used to purchase other Gift
Certificates. Longhairlovers will not honor Longhairlovers Gift
Certificates sold by any other vendor or person other than
Longhairlovers.com.
Q. Will my Gift Certificate Expire?
A. Gift Certificates purchased by our customers on
Longhairlovers.com do not expire.
Q. May I use more than one Gift Certificate at a time?
A. You may use one Gift Certificate toward the purchase
of your order. Just enter the code in the Promotional Code area
of the shopping cart during the checkout process.
Q. May I return my Gift Certificate?
A. Gift Certificates that have already been sent but have
not yet been redeemed can be returned to the original
purchaser's credit card. The Gift Certificate is automatically
cancelled upon the return.
Q. May I return my order paid by Gift Certificate?
A. An online store credit will be issued to the gift
recipient for the full amount of the merchandise return.
Longhairlovers.com does not offer exchanges or cash refunds for
Gift Certificate purchases. Any funds charged to a credit card
will be automatically credited to the same card.
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Checks
and money orders also welcome. 
