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Frequently Asked Questions
Q. Is it safe to order from the Longhairlovers Online Store? A. Yes. Longhairlovers.com is secured by QuickSSL, a 128-bit SSL certificate with the highest level of encryption or security possible. This means you can rest assured that communications between your browser and Longhairlovers.com are private and secure. Please click on the GeoTrust icon to learn more: Q. How are your hair care products made? A. We work closely with a respected chemist to create our hair care products. Our formulations are original and unique, made exclusively for us. We use the finest, purest ingredients possible and we never test on animals. Q. Do you ship internationally? A. We are happy to ship our products anywhere in the world. Shipping costs are $8.00 to U.S. destinations, $12.00 to Canada, and $25 to other international destinations. Q. Can I find Longhairlovers products in stores? A. Our products are currently only available from our company directly to the consumer. Q. What is the average shipping time? A. Orders are usually filled and shipped within 24 hours, and are received by the customer in 3 to 5 business days. Occasionally, shipping time takes longer due to inventory restocking. Q. Do you offer Express Shipping? A. We are happy offer express shipping on an individual basis. If you would like to use express shipping, please contact us. Q. How do I find out when I'll receive my order? A. You can track your order by clicking here. Q. I'm nervous about ordering online. Is there any other way to order? A. We use a secure server to process online orders, so your information is completely safe. However, if you prefer, you may call toll-free 1-866-628-9159 or fax your order to 501-640-6519. Q. I prever not to use a credit card. Do you accept checks? A. We gladly accept checks and money orders, however, we will wait for the check to clear before shipping your order.
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